Oftentimes our clients are led to believe their telecom expense management needs are taken care of through their TEM provider. However, it often takes a specialized and dedicated team to ensure your data is onboarded and managed properly so the software can be utilized as intended and provide the promised value.

A leading travel server came to BAZ after recognizing that their data was mismanaged. They knew they were wasting money and they couldn’t get reliable business intelligence out of their reporting. Within 30 days we onboarded the client so that we could begin processing their bills. 

The Solution

We quickly realized that a significant portion of their data was unusable because bills weren’t categorized properly in their cost system. BAZ dedicated over 2,200 man hours in the first 90 days to ensure the client could clearly trace and understand their expenditures month over month. Our process included:

• (1) Assessment of the current GL Coding to ensure their categorization made sense for their business environment
• (2) Revised the coding system to correct errors and improve traceability of expenses. This helped generate cost savings and inform strategic-decision making because the data is able to be utilized as intended
• (3) Identified inefficiencies in processes and redesigned them to ensure they support long term objectives
• (4) Created accurate service inventory from scratch by location and business function to allow for effective ongoing management 
• (5) Built monthly reporting structure to provide ongoing visibility into the invoice and billing process
• (6) Ongoing management of invoice processing function to maintain system and determine additional opportunities for optimizations

Outcome

We discovered that over 50% of our client’s costs were being allocated to the incorrect GL codes, making it nearly impossible to track expenditures and make informed strategic decisions. We dug deep into the weeds to ensure we established a strong foundation for the client so that they have access to clear and reliable data in any way that they may need to sort it in real time. 

The clarity that our client has gained has led to several optimization opportunities which have generated over $5.7M in savings on their annual telecom expenses. Interested in learning how BAZ could help you with your invoice and billing processes? Schedule a complimentary strategy session with us today!

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