BAZ Acts as Interim Telecom Manager for 6 Months as a part of Municipal Government’s Modernization Strategy - BAZ Group

Our clients often have a desire to upgrade or enhance their communications technology systems, but do not deeply understand their current system to know what technology they need to achieve the desired outcome.

A large county government came to BAZ when they were seeking to modernize their phone system. The client did not have a telecom manager and the only person who could speak to the telecom service was an on-site vendor’s technician. Not only were we able to perform a successful audit to understand their current state with limited intel from the county, but were able utilize the detail we uncovered through this audit to advise our client’s vendor selection, technology implementation, and hiring of an IT Manager to support the new system.

The Solution

As we worked with the client, we recognized that to enact long-term and sustainable change they would need to redesign the way they were operating so that they could access the data and intel they needed to make proactive decisions. We became the client’s internal expert and guided them through every step of the process to create a foundation for success that they would be able to manage in-house. Our process included:

1. Conducting a thorough assessment of the current state where we worked through ambiguity by pulling data manually, cross-referencing reporting, conducting departmental interviews, and working with a vendor’s technician and network manager
2. Defined the future state alongside the client utilizing our specialized knowledge to help them actualize the path forward
3. Outlined their options with pros and cons of each so that the client could make an informed strategic decision based on their priorities 
4. Owned the rfp and selection process to help the client thoroughly evaluate the vendors and determine which would be the best option to get them to their future state
5. Led the conversion process working with employees from various county departments to coordinate a successful implementation which encompassed 35 buildings
6. Acted as interim telecom manager for 6 months post-conversion to identify processes and expertise needed to manage the environment long term
7. Supported the hiring, onboarding, and training of a full time Telecom Manager so the county did not lose momentum as they transitioned to internal telecom management

Outcome

Our strategic guidance helped the client effectively transition to internal telecom management and save over $60K annually. Furthermore, the client now has a modernized phone system, clarity into their current services, and a redesigned process with a trained resource to maintain it.

What makes our strategic consulting unique is the diligence in our process from start to finish. We’ll piece together your data no matter how fragmented it may be to garner an accurate reading of the current state, provide our expertise with vendors to help you choose the best options for your priorities, and ensure that you are set up for long-term success from a technical and resource standpoint to ensure you see the desired impact.

Interested in learning how BAZ could help? Schedule a complimentary strategy session with us today!

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